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Customer Success Executive

Net Natives

Application ends: June 1, 2024
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  • Date posted
    May 2, 2024
  • Location
    Onsite
  • Apply before
    June 1, 2024
  • Career Level
    Any

Job Description

The Customer Success Executive is responsible for ensuring the highest level of success for the onboarding, adoption and integration of the Akero platform, and for supporting Net Natives’ Akero users with their success in using our tools. The CSE will assist in developing and deploying a consultative approach to understand customer needs and map them to Akero’ software, service, and consulting products. Salary range: 24£-31£ Main duties and responsibilities You will be a subject matter expert on our student conversion tools and be able to support our customers as needed. You will advocate for platform usage and adoption from the beginning of the relationship with new clients, and provide onboarding training to their team members and departments. You respond to support tickets on using the product’s tools and features. You will collaborate with the Campaign Strategy and Client Growth teams to support their development of strategies to improve Net Natives’ client usage where applicable. You will identify integration opportunities with clients, discuss the benefits and process with them and manage the implementation of integrations with the wider internal team. You will conduct conversion rate measurement audits and periodic performance reviews in order to provide CRO recommendations. You will identify and assess product enhancement opportunities, validate these with customers, and provide that insight to the Engineering team. You will identify clients or use cases that the Marketing team can use to produce collateral including blogs, sales & marketing enablement material, white papers, case studies, messaging and web copy. Please note: This job description serves as a general guideline. Additional responsibilities may be assigned based on business needs. Requirements Essential Excellent verbal, written and presentation skills with the ability to foster effective customer relationships. Ability to work independently, handle various clients/projects simultaneously, manage deadlines and set priorities. Understanding of or experience in conversion rate optimisation UX to inform landing page design and create innovative and effective conversion strategies. Awareness of broad IT solution stack (analytics, integration approaches and technologies). Desirable University undergraduate degree One year experience with CRM or SaaS, combined with a good understanding of student recruitment and marketing. Company Information: We are Net Natives and we’re on a mission to use data, technology and creativity to transform the way students connect with higher education institutions. Each year we connect millions of students with the courses and institutions that change the world. Over 100 creatives, strategists, technologists and analysts in the UK and USA have built a revolutionary data driven technology platform that predicts and automates student advertising. Whilst our creatives and strategists develop concepts and content that inspire students for some of the world’s leading education brands.