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Application ends: June 11, 2024
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  • Date posted
    May 12, 2024
  • Location
  • Apply before
    June 11, 2024
  • Career Level

Job Description


Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.

Chain Reaction is looking for an Day Shift Moderator to join the team. The ideal candidate will have minimum of 1 year experience in the same field, with a strong ability to create engaging and optimized content in both Arabic and English for the digital platforms.

We are seeking a Day Shift Moderator to work with our growing and award-winning team. This individual will play a crucial role in our social media team for some of the region’s most exciting brands.

Main role purpose

The moderator is the one who communicates with the followers of our clients’ pages on social media, responds to queries and monitors customers complaints while ensuring timely responses to all comments and messages.

They’re also responsible for creating reports that clearly show the weekly/monthly performance of the pages.

Requirements & competencies

● Has great interest in Marketing, Digital Marketing, E-Marketing, or relevant fields.

● High proficiency in Arabic and English written and spoken language.

● In-depth understanding of social media platforms and tools.

● Strong understanding of agency environment and style of work.

● Attentive to details, with a professional attitude.


● Serve as the face of the brand in front of the communities on social media

● Create FAQ (frequently asked questions) sheets and stick to them

● Ensure timely and accurate response to messages and comments

● Create reports that explain community needs and activity

● Collaborate with account executives and managers to give followers the best experience on clients’ social media accounts

Technical Skills

● Arabic and English writing and speaking skills

● Social media knowledge


● Minimum 1 year of experience in social media

● Experience working on governmental accounts is a plus

● Excellent time management skills

● Excellent writing and editing skills with attention to detail

● Strong communication skills and ability to work collaboratively

● Crisis management skills

● Flexible working hours


Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits.

We are dedicated to fostering a positive environment that prioritizes your well-being and health.

Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.