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Influencer Social Media Advocate

Boldr

Application ends: June 9, 2024
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  • Date posted
    May 10, 2024
  • Location
    Onsite
  • Apply before
    June 9, 2024
  • Career Level
    Entry-Level

Job Description

Description

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for Boldr impact.
  • We employ just over a thousand team members across five countries, and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Influencer Social Media Advocate you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand’s online presence and ensuring that customers receive timely and personalized support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

Requirements

WHAT WILL YOU DO

Social Media Management:

    • Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
    • Respond to customer inquiries promptly, providing accurate information and resolutions.

Customer Engagement:

    • Build and maintain positive relationships with customers through social media interactions.
    • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

Issue Resolution:

    • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
    • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

Content Sharing:

    • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

Feedback Loop:

    • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
    • Advocate for improvements in our products and services based on social media feedback.

Social Media Guidelines:

    • Adhere to company guidelines and policies when representing the client on social media platforms.
    • Maintain a consistent and professional brand voice.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us! #beboldr 
  • An analytical and critical thinker with an eye for even the most minute of details
  • Passionate about client satisfaction.

YOU HAVE…

  • Bachelor’s degree in marketing or any field related. 
  • Minimum of 2 years of experience in customer support, with a focus on social media management.
  • Strong understanding of various social media platforms and their best practices.
  • Previous experience with social media support tools is preferred such as Monday.com, Miro boards and Trello.
  • Excellent written communication skills, with the ability to craft engaging and concise responses.
  • Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
  • Ability to work in a fast-paced and dynamic environment.

Benefits

Salary

Benefits