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IT CRM Specialist (SaaS Solutions)

The Work Perk

Application ends: June 12, 2024
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  • Date posted
    May 13, 2024
  • Location
  • Apply before
    June 12, 2024
  • Career Level

Job Description

As an IT Specialist at our marketing agency, you will play a critical role in developing and maintaining SaaS (Software as a Service) solutions tailored for our marketing and sales teams. You will primarily work with HubSpot as our main software platform and also integrate Microsoft 365 (M365) products into our technology stack. Constant learning is essential as the HubSpot platform is regularly updated, requiring you to stay informed about new features and functionalities. Collaborate with marketing and sales teams to understand business requirements and translate them into effective SaaS solutions using HubSpot. Develop and customize HubSpot workflows, integrations, and automations to streamline marketing and sales processes. Implement and maintain HubSpot APIs for data synchronization with other systems. Create and manage dashboards, reports, and analytics within HubSpot for performance tracking and insights. Integrate Microsoft 365 products (such as Outlook, Teams, SharePoint) with our technology ecosystem to enhance collaboration and productivity. Provide technical support and troubleshooting for HubSpot and M365-related issues. Stay updated with the latest features and updates in the HubSpot platform and other relevant technologies. Train and support internal teams on using SaaS solutions effectively. Supporting with new starters / leaver process. Other ad-hoc onsite duties. Bachelor’s degree in information technology, Computer Science, or a related field. Proven experience (minimum 2 years) in developing and implementing SaaS solutions, preferably in a marketing or sales environment. Proficiency in HubSpot platform, including workflows, CRM, marketing automation, and APIs. Strong understanding of Microsoft 365 suite (Outlook, Teams, SharePoint, etc.) and its integration capabilities. Ability to adapt quickly to changes and learn new technologies effectively. Excellent problem-solving skills and attention to detail. Preferred Qualifications (at least ONE of the below preferably): HubSpot certification(s) (e.g., HubSpot Solutions Architect, HubSpot Developer). Experience with other marketing technologies and platforms. Familiarity with web development languages (e.g., HTML, CSS, JavaScript) for frontend customizations.