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Project Manager, eCommerce

Square Enix America

$85,000 - $115,000 / year
Application ends: June 12, 2024
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  • Date posted
    May 13, 2024
  • Location
    Onsite
  • Salary
    $85,000 - $115,000 / year
  • Apply before
    June 12, 2024
  • Career Level
    Mid-Level

Job Description

Description

The Project Manager, eCommerce will be responsible for overseeing various aspects of eCommerce operations and initiatives. Reporting to the Senior Director of eCommerce, they will play a pivotal role in driving the success of the eCommerce platform initiatives by developing release plans, managing rewards programs, continuously improving the eStore, executing on-site operations, and overseeing eStore marketing efforts. They will possess a blend of technical expertise, project management skills, and strong communication and interpersonal skills.

Responsibilities

  • Coordinate release timeline, risks, and dependencies across all eStore-related aspects of go-to-market campaigns, including pre-order, launch, and post-launch campaign.
  • Manage approved feature set improvements to ensure they are delivered on time and on budget.
  • Manage the eStore Rewards Program by managing the product sourcing logistics and coordinating the issue resolution as needed.
  • Evaluate performance of eStore and Digital Channels teams to identify areas of internal process improvement, recommending modifications as appropriate.
  • Support the execution of on-site operations by overseeing landing page development for promotional events.
  • Manage all aspects of vendor relationships as they pertain to the eStore, including contracting, delivery support, ad hoc issue resolution, and performance monitoring.
  • Present project updates to senior leadership and facilitate the resolution of escalated issues.
  • Work closely with the Digital Channels team to resolve technical bugs related to the eStore updates.
  • Stay up to date on latest ecommerce trends and technologies, especially as they pertain to the gaming industry.
  • Performance goals: eStore performance and availability, satisfaction of business requirements, timely delivery of updates, compliance with regulations, cost efficiency; more broadly, revenue growth, site traffic, conversion rates, etc.

Requirements

  • 4-6 years proven experience in eCommerce project management or related roles, preferably within the retail or e-commerce industry.
  • Strong understanding of eCommerce operations, including release planning, rewards programs, website development, and digital marketing.
  • Excellent project management skills, with the ability to effectively prioritize tasks, manage timelines, and drive results.
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
  • Proficiency in eCommerce platforms, project management tools, and Microsoft Office Suite.
  • Adaptability and flexibility to thrive in a fast-paced and dynamic environment.
  • Strong attention to detail and organizational skills to ensure accuracy and efficiency in project execution.
  • Possesses strong communication and interpersonal skills.
  • Possesses strong analytical and problem-solving abilities.
  • Experience in the gaming or entertainment industry preferred.

Benefits

  • 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
  • Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
  • Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
  • Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments.
  • 401K auto enrollment and employer-match contribution.
  • Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
  • Refer our next new team member and receive a $1000 bonus.

Annual Salary Range: $85,000 – $115,000